I really appreciate all of the information. I am absolutely disgusted with what has happened. This is the first brand new car I have ever owned, and probably the last. Interestingly, when I described this problem to them, they told me that I would have to bring it in so they could get a better idea of what the issue is - I decided to take my husband with me because I knew they would not talk to him like he was a woman - when we arrived, my husband did the same explaining that I did and now they didn't need to drive it, they knew it was shifting into lock-out too soon and the only fix is to reflash it. Then we got into this vicious circle - since mine had already been reflashed at visit #1, they did not have another program and Chrysler wasn't planning to do another program. As the service manager described the other day, my car is programmed like every one on the lot - God help all the new buyers!! My appointment is this morning so I will be telling them about the information that you've provided. What a shame to go through all of this - my dealership must have received this service bulletin and should have known exactly what to do to fix mine and get me off their backs. Thanks again - I'll have to let you know how I make out!!