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"Customers may experience a condition where the hard drive becomes corrupt. If corrupt,
the radio will have all 3 of the following conditions:
a. The radio does not go past the “Navigation is being activated” screen.
b. Music on the hard drive cannot be accessed.
c. Capacity of the hard drive shows 0."
It looks like the 9.717 would be used only when these three conditions are present, which is a corrupted hard drive. But if c. is present, it seems that the other two would be a natural.
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