i paid $750.00 for a lifetime powertrain warranty on my dodge nitro slt because i bought it in november of 2006. i signed the contract paper at the dealership and was read all of the details and i agreed on all of them and i received a copy of this contract.

a few weeks later, i got a letter from daimler/chrysler saying congratulations for purchasing a genuine lifetime powertrain warranty from them. according to their rules, this is not a lifetime powertrain warranty, it is for a fact a "limited lifetime powertrain warranty"!!!! in one of their rules it states that while getting service, if the price of the vehicle which will be done by the retail value set forth from the nada guide, is lower than the price of the required repair, then the contract will be cancelled!!!! if you need the exact wording then let me know and i can type it in for you.

i visited mark dodge dealership today and this is what i was told by 2 financial advisors. "if for example, you(me) put 200,000 miles on your vehicle and it is say 7 years old and the engine fails and you(me) bring it in to the dealership to get it repaired and the final estimate of the repair would be around $5,000 and the nada retail of your nitro at that time was $2,000, then the contract will pay up to $2,000 and the $3,000 will have to come out of my pocket and after this the contract will be cancelled!!!!!!!!!!!!!

sounds like they want to jerk me off again, whoever else has this "lifetime powertrain contract" better read up on their terms. all is not right. nowhere on any document that i signed or received from daimler/chrysler does it say the word "limited".

if the time comes and they want to stand up to this false and misprinted and mislead contract, i have a great lawyer that may be interested in their little bad communications errors that they have given. i noticed that on the 2008 dodge nitro pamphlet that it does say "limited" but nowhere on the 2007.


the pen is mightier than the sword, can't change what is already been documented, must honor your mistakes..........oh, uh, this paragraph is for daimler/chrysler.

frustrated mcnabb in louisiana..............

Go Gettum McNabb !! I got your back Bud..

All Warranties in this Country as far as I am aware, have limits and always will. Otherwise people will use their "great lawyers" to get whatever they want, whenever they want it and we all will end up paying for it with higher prices on everything, or worse, manufacturers will no longer offer any warranty.

I just re-read my Limited Lifetime Warranty paperwork and re-checked online. There is no mention of "nada retail price". No manufacturer would stoop to NADA to set their used values. They use the "Black Book" which is a dealer guide to pre-owned vehicle values. Note I say value not price. Price is negotiated between buyer and seller. If it is not worth the price charged than once again we remember "Caveat Emptor" (let the buyer beware)

That said. The manufacturers are not "out to get us". In fact they need us. If you feel your vehicle is worth fixing and they won't fix it. Ask to call the manufacturer from the dealers repair shop. They will dial for you. Once you get a warranty rep on the phone, your battle is over.

******AUTO MANUFACTURERS DO NOT WANT UNHAPPY CUSTOMERS*******

Read that line over and over and use it to your advantage at every turn in a dealership. Remember they need you more than you need them. If you don't like what they are doing, you can take you vehicle to a service center that you do like and never go back to that dealer. That represents a big chunk of the dealers income since a little over
4% of their income is from New Sales,
8% for re-sales,
18% from financing,
19%from parts and
50% from the service department.

If your vehicle does not come back in for service they have already lost out on a big chunk of ETPFS (Expected Total Profit From Sale) of your vehicle.

You are not a victim. You are in control, they just don't want you to know that.

We all get frustrated when we don't understand where we stand. You don't have to be mean or rude to a dealers service tech but when they say something is not covered ask them to explain why and rationalize his response. If you don't think it is right ask him to get a warranty rep from Chrysler ( or for that matter any US company ) on the phone and explain why it is not covered. Once you have them on the phone and they have explained to you, let them know you understand and ask if you can file a complaint. They will take your complaint and ask to talk to the dealers rep again. Once he hangs up with them, undoubtedly he will then agree to make the repair. If not completely covered they will at least meet you half way.

I hope this information is used as it is intended and not with a "screw the manufacturer" attitude. Remember, it doesn't cost them ANYTHING to manufacture a vehicle. It costs US!!! If we don't buy it they don't make it. Yes, they may go out of business if we stop buying their cars but then we lose again. It would be one less choice for us when we want to buy.

Food for thought, I hope.
Allan

__________________

2007 Nitro R/T, Chrome Bug Deflector , In Channel Vent Guards, Stainless Bull Bar and Nerf Bars.

fcsallan, obviously we are not on the same page and since you want to discredit me for my saying of using a "great lawyer" then you got your head stuck up your a$$ a little too far because you are full of gas and you better loosen up a little bit and release that pressure before you explode. let me guess, you're a liberal right? you must live in the swamps with my ex.

pi$$ed off yet? well, back to you! reason for me talking so bluntly at you? i didn't ask you to judge me. i don't need a lesson from you about what america needs. i served my country proudly and still represent it with pride and respect. you sound like you are a company man, a rep yourself taking up for them. oh, what, you don't want me to judge you. okay, then i take it back only if you do first(sniff, sniff). .........................ok, i'm calm now.

here you go mr. fcsallan, this is for you, if you need a copy, give me your address and i'll mail it to you, for free!!

service contract with daimler/chrysler, lifetime powertrain warranty. in this contract, quote, the word "plan" means this "lifetime powertrain care plan" which is a service contract, unquote. does not say "limited".

quote, "important! the maximum reimbursable amount should a covered component fail will be the total cost of the repairs, per visit, less the deductible, or the cash value of the vehicle whichever is less! the cash value of the vehicle will be determined by the average retail value as listed in the current nada used car pricing guide. in situations where the repairs costs exceed the cash value of the vehicle, the remainder of the plan coverage will be cancelled", unquote.

quote, "this plan is a service contract between you and us. it protects you against major repair bills should a component covered by the plan fail in normal use. this plan is not part of the vehicles factory warranty. we are solely responsible (liable) for fulfullment of the provisions of the plan", unquote.


as for the lawyer thing, it was only a thing that was said, not done. at no time in my life have i had to hire or use a lawyer for anything. i take care of things on my own. i agree, suing is not good for america, everybody is sue happy....oh my gosh, that's hot coffee......i know, l'll sue them! that's no dream for america, it's one nightmare out of thousands for america. i don't have to explain things for anybody except for myself. this is a talking, communicating, pow-wow, frustration release, idea moving and etc. "forum".

oh, something else the contract says is, quote, "congratulations! you are now covered by a genuine daimlerchrysler service contract", unquote. wow, it's genuine!!!

this thread was for good communication info only and fscallan........made it a bbbaaaadddd one.


mcnabb in louisiana..........

Allan I carefully read your interpretation and evaluation of Mr MCNABB's contract between Chrysler Corp and himself.( The warranty is exactly that ,a business contract) In a perfect world what you stated would be very true .Unfortunately we are not living in a perfect world.In the business world ,where many of us are exposed daily ,is profit driven.Those very lawyers that you accuse of being a root cause of higher prices were employed by the corporation to create as many barriers and hurtles between themselves and Mr. MCNABB.The goal of the language within the contract is to minimize the corporate obligation and to maximize it's profits by possibly denying any repairs that would jeopardize their profits.
In Mr.MCNABB's first paragraph ,is what I think the major problem. He was influence to pay $ 750 for an agreement to repair , That many of us received for free. Secondly the language within the agreement apparently is of lesser value that what we received for nothing. If Mr. MCNABB had benefit of council ( a necessary evil),as the Corporation did when creating this agreement , he would have been advised to not sign it unless his portion of that agreement were substantially enhanced .What I think Mr. MCNABB expected was that after 10 or 12 years down the road he could benefit from this contract .In reality what he will get from it is the book value of his vehicle which will be about $1500. In the interim the original $750 that Mr MCNABB invested with Chrysler will have appreciated to approximately $3000. In reality the Extended Warranty is nothing more that another vehicle created by the corporate world to generate more profits.
Last but not least ,I agree with Mr MCNABB'S assessment of your "FREE ADVICE" .It was worth exactly what it cost ,nothing .
Florida Roadie. a person with two attorney's on his speed dial.

alrite, why the hell did mcnabb get all pissed at fcsallen? i read his post. NOTHING he said attacked or provoked mcnabb. all he did was express his thoughts on the issue. mcnabb was WAAYYYY out of line in my opinion.

__________________
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Granted Kid ..Mr. MCNABB may not be the most eloquent of writers but I think he deserves some credit for his directness and expression. What Mr. MCNABB was looking for in his post was support .What he received was in his mind,someone trying to explain the process that his contract should follow which looked like to him ,a defense of the very contract he regrets entering. What Mr. MCNABB will find out sometime way down the road is that the very avenues of procedure that Allan described to him are in reality hoops that he must jump through to achieve what he expected as an outcome from his contract. These hoops are injected into this agreement to maybe trip up Mr.MCNABB and deny him satisfaction. They may ultimately pay for Mr. MCNABB's repair bills but in the "Jump through hoops process " they'll be looking for an out. What Mr. MCNABB will ultimately discover is that the very attorneys he intends to employ will cost much,much more that the repairs .Bottom line ! the farther out Mr. MCNABB's agreement goes the more he stands to lose and the policy holder stands to win. I may not totally agree with the manner in which he expressed himself but I do agree with him in the fact "HE GOT SCREWED" .If I were to advise Mr. MCNABB ,which I won't , is that I would be looking into various methods to get my money returned and withdraw from his agreement. Allan alluded to the adage "Let the buyer beware " .What ever happened to " The customer may not always be right but they are always the customer .The business that I began fifty years ago still exists and employees more that 150 people. Our business entrance had a sign overhead .It read ,"Through this portal passes the most important people in the world ,Our Customers" .That loyalty ,both ways,that was taken as granted then ,no longer exists. Let us all hope that the Corporation that Mr. MCNABB is relying on is still there when his truck actually needs repair.
Florida Roadie

If this is true and this post was a WHINE FEST, then I'm sorry I attempted to explain "the way it is".

I didn't post a WTF is wrong with you post. In fact I even offered a few bits of advise on how to get some help when you are already told no.

DONE.

I will not waste my time or efforts for either McNabb or Roadie. You two are on your own.

You may return to your "feel sorry for me" posting as you wish.

Good day.

__________________

2007 Nitro R/T, Chrome Bug Deflector , In Channel Vent Guards, Stainless Bull Bar and Nerf Bars.

Allan you may now return to your self designated position of superiority. It's so refreshing to find someone so superior an yet so generous with that superiority. Even when not sought.
Gratefully,Florida Roadie.

Yea I agree with you fcsallan. People need to grow up, and coming from a 16 yr old, that is pretty sad. Why do people argue on online message boards? I have asked myself that question so many times. The answer is simple: They dont have the balls to do it in person. People need to grow the F$%@ up! Get a life. fcsallan you are being the real man here. Props for that. Screw 'em.

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