First Return Visit to the Dealership

[David Louis Harter]

Originally Posted by fcsallan

Hey David,

Thanks for sharing another GOOD dealer experience. Just a suggestion, send them a quick thank you letter.

I intend to do that today! I feel that it is important for the dealership to know that I appreciate their dedication to providing good service.

These are worth gold to them with the manufacturer and will guaranty you good service in at least the near future.

Indeed. I was the general manager of a Toyota dealership for a bit over 8 years in the 70s, and I know from personal experience what importance the factory places upon the service provided by the dealerships that sell and service their vehicles.

[BSBOB]

YEA, DUDE, he had a great visit! most of the time the dealer is responsive to your PROBLEM, but the to and from work shuttle, the oil change, and to top it off, A WASH! that was a GREAT TRIP! BSBOB JERSEY dealers need to learn this FINESSE!

[David Louis Harter]

Originally Posted by BSBOB

YEA, DUDE, he had a great visit! most of the time the dealer is responsive to your PROBLEM, but the to and from work shuttle, the oil change, and to top it off, A WASH! that was a GREAT TRIP! BSBOB JERSEY dealers need to learn this FINESSE!

The service was excellent. Not only did the dealership quickly and efficiently perform the requisite brake reprogramming and promised-at-time-of-sale free oil change (for life!), the dealership shuttled my wife to/from work and did a stellar job of washing and vacuuming my R/T. The glass and wheels were polished nicely, and even the door jambs were spotlessly cleaned. The vehicle was fairly clean, since I keep it that way, but the attention to detail the dealership performed was really obvious.