Sorry to hear about that. The only problem is now your driving a Ford.

This is a dealer problem.
I didn't want to bother with the MyGig because I figured it would be new & buggy. Turns out it works pretty good but is tough for small dealers to get a hold of. I ended up installing a Garmin C550 GPS with audible navigation, MP3 playback & Bluetooth handsfree cell. Works great & costs $1500 less.
Enjoying my Nitro that I bought off the lot.