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Chrysler dodges touch-screen woes by letting Ford blunder

Nov 23, 2012

Chrysler Group LLC is emerging a leader in touch screens by letting Ford Motor Co. and General Motors Co. jump ahead and stumble.

Blunders with the systems, which handle tasks from entertaining with Pandora Internet radio to reading text messages and mapping out directions, have dragged on Ford’s showings in surveys by Consumer Reports and J.D. Power & Associates. The No. 2 U.S. automaker said last month that it expects to fall short with quality metrics for a second straight year. GM’s system for its Cadillac brand has drawn negative comparisons with Ford’s in early reviews by Consumer Reports.
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