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Class Action Lawsuit Filed against MyFord Touch Infotainment System


Law firm Hagens Berman Sobol Shapiro LLP today filed a proposed class-action lawsuit alleging that Ford’s MyFord Touch - and related MyLincoln Touch and MyMercury Touch - touchscreen infotainemnt systems are defective.

The lawsuit was filed in the U.S. District Court of Central California.

According to the suit, “the system fails even while controlling crucial vehicle functions, such as the defroster and rear-view camera, which are controlled through the system, putting drivers and passengers at risk.“
The complaint also include GPS navigation system. According to the plaintiffs, “the touchscreen will turn off, turn back on with a message saying it is “performing scheduled maintenance” leaving the driver without any directional guidance.“

MyFord Touch navigation software is provided by California-based navigation vendor TeleNav.

In a press release last month Ford defensively said it improved MyFord Touch quality by more than 50 percent since launch, and that it plans another upgrade in summer 2013.

In 2010, Ford was the highest-ranked non-luxury brand in J.D. Power & Associates’ annual Initial Quality Study. After MyFord Touch was launched, Ford dropped from a fifth-place overall ranking in 2010 to 23rd in 2011 and 32nd in 2012.


Premium Member
719 Posts
It is about time that this Microsoft POS gets its' fair due. Why do you need to control heat and defroster with a system like this? It causes driver inattention, just like texting. The Uconnect is perfect - radio and simplistic phone operation. Knobs for Heat, AC, defrost, etc will suffice and give the driver an instantaneous response, IMHO.

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