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FCA Surges in J.D. Power Initial Quality Study

    • Dodge first domestic brand ever to rank No. 1
    • Ram soars to No. 3 on strength of new, redesigned, refreshed lineup
    • Toluca Assembly Plant wins Gold Award as top plant in the Americas; Belvidere Assembly Plant earns Bronze
    • FCA’s overall performance ranks better than industry average for first time in its history

June 24, 2020 , Auburn Hills, Mich. - Dodge has made history with its performance in the 2020 J.D. Power Initial Quality Study (IQS).

Dodge tied for the top spot among 31 competitors, becoming the first domestic brand ever to achieve a No. 1 ranking in the prestigious study’s 34-year run. FCA's performance brand leaped seven places from last year’s IQS results.

Ram followed closely, rising to a third-place tie from its 21st position last year, and it did so on the strength of fresh product – the redesigned 1500 half-ton pickup and a significantly upgraded lineup of heavy-duty trucks.

Of 75 plants in the Americas, Toluca Assembly Plant in Mexico won the Gold Award for manufacturing quality, while Belvidere Assembly Plant in Illinois, claimed the Bronze Award.

FCA’s overall performance surged five spots to a fourth-place finish among the 15 companies assessed by J.D. Power.

This marks the first time in the study’s history that FCA outperformed the industry average. J.D. Power uses reported problems per 100 vehicles as its measure. FCA’s total of 153 was 13 less than the industry average and 10 less than its nearest competitor.

“These results reflect the relentless, whatever-it-takes attitude of our team,” said Mark Champine, Head of Quality, FCA – North America. “Our complete focus is the customer and these outcomes reinforce that we are on-target. The team is going to be inspired and motivated and will continue to push forward.”

Toluca and Belvidere are home to Jeep® brand SUVs, producing the Compass and Cherokee, respectively. Jeep jumped six spots to 11th place – its best-ever ranking in the annual study, which analyzes vehicle performance during the first three months of ownership.

J.D. Power
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability. Established in 1968, J.D. Power has offices serving North America, Asia Pacific and Europe.

Fiat Chrysler Automobiles (FCA) is a global automaker that designs, engineers, manufactures and sells vehicles in a portfolio of exciting brands, including Abarth, Alfa Romeo, Chrysler, Dodge, Fiat, Fiat Professional, Jeep®, Lancia, Ram and Maserati. It also sells parts and services under the Mopar name and operates in the components and production systems sectors under the Comau and Teksid brands. FCA employs nearly 200,000 people around the globe. For more details regarding FCA (NYSE: FCAU/ MTA: FCA), please visit

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Discussion Starter · #2 ·

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25,106 Posts
Discussion Starter · #3 ·
Many Fingerprints on FCA’s Improved IQS Results

July 06 2020

Media have reported extensively on the Dodge brand’s top finish* in this year’s J.D. Power Initial Quality Study (IQS) – news that was warmly received by customers and dealers.

The Ram brand’s third-place ranking,** up from 21st last year, was similarly celebrated.

But, as always, there is more to the story.

J.D. Power’s IQS, which measures vehicle performance in the first three months of ownership, is not just a reflection of successful design, it also speaks to manufacturing competency.

Our Toluca Assembly Plant in Mexico claimed the Gold Award for manufacturing quality. Its 26 defects or malfunctions per 100 vehicles was the lowest among the 75 plants in contention for the prize.

Belvidere Assembly Plant in Illinois earned the Bronze Award with a score of 28.

Belvidere Assembly Plant in Illinois produces the Jeep Cherokee.

These plants produce the Jeep® Compass and Jeep Cherokee, respectively. Meanwhile, the Jeep brand recorded it’s best-ever finish (11th) among the 31 brands evaluated by J.D. Power.

That’s up from 17th position last year. But even more noteworthy is that the Jeep brand – again for the first time – performed better than the industry average.

However, Toluca and Belvidere can’t take all the credit because three other FCA plants produce Jeep brand vehicles. Jefferson North Assembly in Detroit builds the Jeep Grand Cherokee, while the Toledo Assembly Complex is home to two plants – one responsible for the Jeep Gladiator, and the other for the iconic Jeep Wrangler.

Meanwhile, the Dodge name is on the trophy as this year’s No. 1 brand. But assemblers, skilled trades workers, process engineers and supervisors from two plants, Jefferson North and Brampton Assembly in Ontario, Canada, have their fingerprints on the prestigious hardware.

Jefferson North is home to Dodge Durango production, while Brampton builds the Dodge Charger and Challenger.

Brampton builds the Dodge Charger and Challenger.

Similarly, shop-floor workers at two assembly plants – one in Sterling Heights, Michigan, and the other in Saltillo, Mexico – had a big hand in Ram’s rapid rise.

All of the IQS honors we received this year reflect an intense quality-improvement push throughout our manufacturing operations. While also adhering stringently to our proprietary World Class Manufacturing protocols, our quality team conducts regular reviews at our manufacturing plants to explore and solve issues, often around parts tables and on the plant floor.

FCA has four engine plants, seven transmission/driveline plants and four stamping plants feeding assembly sites that serve the Dodge, Ram and Jeep brands.

FCA has 34 active manufacturing facilities in North America – 21 in the U.S., six in Canada, and seven in Mexico. Work is ongoing to convert a former engine plant in Detroit to produce the next-generation Jeep Grand Cherokee, as well as an all-new, three-row, full-size Jeep SUV and plug-in hybrid models – a $1.6 billion investment that will require 3,850 new jobs to support.

Since June 2009, FCA has committed to manufacturing investments of more than $14 billion, adding 30,000 new jobs in the U.S.

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