I purchased my nitro in early december. I have only bought fords prior, however really liked the nitro and my husband and I gave it a try. While I like the vehicle, I have had a few problems...
1. for the first month, the u-connect only spoke french, and no matter what I did despite what the owner's manual told me, I could not make it speak english. The dealership was no help until I became so frustrated, I began calling several times a day. Finally, after a month, the dealership was able to figure it out.
2. After owning only a month and a half, my truck was struck by a snow plow, while parked. The entire side is dented and the window was smashed. The dealership has had it over a week, and potentially I am told it may not be able to be fixed for 6 months, as the parts are "nationally back ordered." I am extremely frustrated, as I am making decent sized monthly payments for a new truck, that I may have to drive "smashed up" because they are not able to fix their own product.
I realize that this is just probably just a bunch of bad luck on my part, however it is clearly making ford out to be the superior company. I just don't know what to do....any ideas? I don't want to be driving a crappy looking car, that I happen to be paying a lot for....
1. for the first month, the u-connect only spoke french, and no matter what I did despite what the owner's manual told me, I could not make it speak english. The dealership was no help until I became so frustrated, I began calling several times a day. Finally, after a month, the dealership was able to figure it out.
2. After owning only a month and a half, my truck was struck by a snow plow, while parked. The entire side is dented and the window was smashed. The dealership has had it over a week, and potentially I am told it may not be able to be fixed for 6 months, as the parts are "nationally back ordered." I am extremely frustrated, as I am making decent sized monthly payments for a new truck, that I may have to drive "smashed up" because they are not able to fix their own product.
I realize that this is just probably just a bunch of bad luck on my part, however it is clearly making ford out to be the superior company. I just don't know what to do....any ideas? I don't want to be driving a crappy looking car, that I happen to be paying a lot for....